Shipping policy
Shipping Policy
From the moment your order is placed, our goal is to ensure it reaches you safely and efficiently. This policy details the steps we take to manage shipping and provide a seamless delivery experience.
Order Processing
Once your payment is confirmed, your order is immediately prepared for shipment. Standard processing typically takes 1–3 business days. During busy seasons, processing times may be slightly longer. You will receive an email with tracking information as soon as your package is dispatched.
Delivery Timeline
Delivery durations vary based on the destination and the selected shipping method. Most shipments arrive within 5–14 business days. Please note that external factors such as carrier delays, customs inspections, or extreme weather conditions may occasionally affect these estimates.
Shipment Tracking
A tracking number will be emailed once your order is on its way. It may take 24–48 hours for the tracking information to update in the carrier’s system. You can monitor your parcel’s progress using this tracking number at any time.
Shipping Fees
Shipping costs are determined at checkout according to your chosen delivery method and address. Any active promotions, including free or discounted shipping offers, will be automatically applied.
Address Accuracy
It is the customer’s responsibility to provide accurate and complete shipping details. helpteam@pekira.de cannot be held liable for delays, lost packages, or misdeliveries caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your shipment is lost, delayed, or arrives damaged, contact us immediately at helpteam@pekira.de. We will coordinate with the carrier to investigate the issue and arrange a suitable solution, such as a replacement or refund.
International Shipments
For international deliveries, customs duties, import taxes, or additional fees may be applied by local authorities. These charges are the responsibility of the recipient and are not included in our shipping fees.
Policy Changes
We reserve the right to update this Shipping Policy at any time. All changes take effect immediately upon posting on our website.
For any questions or assistance with shipping, reach out to helpteam@pekira.de. We are dedicated to ensuring your order reaches you safely and on time.